WREG tests grocery pickup and delivery services

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MEMPHIS, Tenn. – In today’s world, going to a grocery store can be stressful, if not life threatening, for some people. That’s why we tested how to get your food without ever going to the store.

In our test, we focused on a few options. like bigger stores Kroger, Walmart and Target offer both pickup and delivery depending on where you live.

And then we focused on exclusive delivery services like Instacart and Shiptwhere you sign up and pay people to go to the stores and shop for you. You can pay a one-time fee or get a membership.

When we went shopping, we concentrated on about a dozen items: milk, mixed lettuce, chicken breast, hand soap, pasta, bread, frozen pizza, tomato sauce, dish soap, detergent, ground beef and tomatoes.

We also wanted to buy paper goods, but none of the stores online when we checked.

We started with target;; However, we discovered that we were unable to add any perishable food to our pick-up order. It was suggested to use Shipt for delivery but the day we tested Shipt had no available times.

Instead, we’ve focused on Instacart delivery, which also gives you access to multiple stores Kroger and Walmart Pickups.

Instacart had a lot of scheduling availability including that day. Instead, we planned for the next day and built the car. The next day, Instacart sent notifications that the shopping had started and that the buyer needed to make changes if items like hand soap were not available.

We waited outside of WREG for our delivery and I was able to follow the driver’s progress.

When she arrived we had no physical contact. She left the groceries outside.

In terms of cost, the tab included a delivery charge of $ 4, a service charge of $ 2, plus a tip. We tipped 20 percent which is currently recommended. Overall, it worked out to an additional $ 14.

Next we turned to Pick-up orderswhich are free with both Kroger and Walmarteven though Walmart has a minimum of $ 30.

Both sites make it helpful to create an account, enter your payment information, and choose a location before shopping.

Try to create your cart as soon as possible as availability may change.

When we checked, the Kroger had the greatest availability in Poplar and Cleveland. We booked the time slot on Thursday morning and then submitted it. The only hiccup: the detergent we ordered was not available.

I also booked a second time later: in the early evening at Kirby Woods Kroger, a more suburban place.

For the first Kroger collectionWe drove to the place where signs asking you to open your door to unload and give you a number to call. After the call, it took the agent about five minutes to bring the groceries. The attendant put the bags in the back seat but said several items such as tomatoes and hand soap were not available. The receipt stated exactly which items were unavailable and what the refund was for them.

But later in the day the second Kroger collection in East Memphis it was very different. There was no parking available and it took me 3 times to call. When someone replied they said the order wasn’t ready and told me to come back at the same time the next day. We asked why we weren’t notified. The employee said the company should have sent a notification.

The next morning someone called to say it was ready but added that other items were out of stock, including hand soap, detergent, ground beef, pasta and bread. In total, only five out of 13 articles were available.

To round off our experiment, we also tested Walmart pickup in two different locations: West Memphis and Germantown Parkway.

The night before the first pickup, Walmart emailed that the tomatoes were out of stock and they would not charge for them.

When you arrive at the Walmart parking lot, also follow the signs to pick up and then the number to call. We waited about 10 minutes and then the guard put the groceries in the car. The second Walmart experience was similar; The staff were quick and we got our pick up order quickly. However, three items were not available: chicken breast, hand soap, and frozen pizza.

No matter where you choose to go, we’ve learned some tips:

  1. Try to plan for the morning. Then the stores have more inventory and the pickups are less busy.
  2. Look for different locations if you can. If you go further from home, you may be sooner.
  3. Expect flexibility. You likely won’t receive everything in your order, may have to settle for a replacement, or even come back a day later.

But do you know that in stressful conditions, the people in these stores work harder than ever to feed you and your family.

We contacted Kroger about our pick up experience. A representative posted the following statement: “As you can imagine, not only is the demand for groceries high, but our pick-up option is also in great demand. We are currently hiring to meet the demand. Interested parties can apply at jobs.kroger.com. We ask our customers to be patient with us as we navigate our new normal and work to provide much needed items for our customers. “

We also contacted Shipt about limited availability. A spokesperson released the following statement:

“Given the current environment, we have above-average order requirements and know that due to the high demand, customers may have longer delivery times than usual, unavailable delivery times or unavailable items. If a requested item is out of stock, our customers will do their best to help customers find an alternative. However, we encourage our customers to check often.

Shipt is available to over 300,000 households in Memphis, TN and has seen a significant increase in new customers over the past few weeks. In order to give community members faster access to the food, everyday items and medicines they need, we are currently hiring additional customers and members of the customer service team for faster service. “

And while we wanted to test ours too whole food Delivery and / or collection was not possible. One representative told us, “Customers who have never placed an order for delivery at Whole Foods Market will be asked to log in and we will notify them when they can shop.” The representative said, customers who Previously used Whole Foods pickup and delivery services should still have access.

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