Will auto dealership pickup, sanitization and mobile services outlast pandemic?
“My [customer service] The score skyrocketed because there weren’t any people waiting for their cars in the dealership, “he says.
The service was originally free to customers, but Adames is now charging $ 29.99 with a few exceptions.
“People will expect it [still] You have the convenience, but you can always change it to something you can ask a little more for, “he says.” People still pay a premium for great service. That’s why Uber Eats makes so much money right now. It was convenient, it was safe and you will pay for it. “
Cox’s Foutz believes pickup and delivery will stay here.
“We hear from consumers that they use it and they appreciate it, and we hear from retailers,” he says. “In any case, consumers have consistently told us that they would choose convenience and a trustworthy service provider over someone they found simply cheaper.”