Service sector hiring to see a pickup from July

The services sector, one of the sectors hardest hit by the Covid-19 pandemic, is expected to see gradual improvement in hiring activity from July, with the second wave of coronavirus infections easing in several parts of the country, experts said.

“The current pandemic situation in India is unpredictable and we cannot make clear conclusions about how much growth will scale after the second wave, but companies are optimistic that markets should normalize again after July and business demand should pick up. Right now, economic stability is vital for India to tackle the third wave that could hit the country, “said Deval Singh, general manager, Telecom, IT & ITes, media and government, TeamLease Services, a recruitment agency.

Healthcare and pharmaceutical industries are expected to be the frontrunners in the service sector, driven by high demand for doctors, nurses and pharmacists, the experts said. E-commerce, education, IT / ITeS will continue to offer growth opportunities in the coming quarters in the hope that the lockdowns will be eased and the economy revived. Telecommunications and logistics would also create significant jobs, according to the experts.

The top six health technology jobs currently in demand are big data, senior engineers with data science experience, mobile technology, UX and UI designers, medical coding and health informatics, and business and cybersecurity with a cumulative 20,000 data science vacancies, according to Teamlease.

Telemarketers, software developers, DevOps engineers (development and IT operations), cloud architects, database administrators, program / system analysts and developers of mobile apps are also in great demand.

In the customer service segment, agents, delivery drivers and marketing managers are in demand in the e-commerce industry. In general, sales and marketing continue to have a significant lead in hiring intent over other functional areas in the industry.

Betterplace, a blue collar lifecycle management startup, expects staff demand to grow 15% in the next quarter, with the logistics, retail and apparel industries continuing to drive demand in the blue collar segment. Salaries are expected to remain stable in the range of 14,000 per month up to 18,000 per month.

“We are optimistic about the next quarter preceding the Diwali season and expect the same sectors to continue to drive demand. On-demand services, e-comm services and the need for essentials will continue to add to this trend, “said Pravin Agarwala, Co-Founder and CEO of Betterplace.

Once the sectors hit by the lockdowns reopen, the pent-up demand will increase business for sectors such as tourism, entertainment, retail and hospitality, recruiters said.

Lohit Bhatia, President, Workforce Management, Quess Corp, said consumer spending in these sectors is likely to increase multiple times as vaccinations accelerate towards the end of 2021. Therefore, massive new hires are expected in these sectors in the fourth quarter of FY22 and beyond. This can include, for example, demonstrators in shops or travel and tourism staff, mostly at entry-level and middle management levels.

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