Pos Laju Recognized by Frost & Sullivan for Dominating the Delivery Service Market in Malaysia on the Strength of its Vast Channel Network

“Pos Laju is the courier company of the Pos Malaysia Group that provides express parcel delivery services. The group has an extensive courier network infrastructure with more than 1,500 primary channels for delivery of services, including 99 branches, 39 kiosks and 162 agents across the group Land, “said Gopal R, global vice president of transportation and logistics practices for Frost & Sullivan. To date, Pos Laju has set up around 139 EziBox, 100 EziDrop and 19 EziDrive-Thru and is aiming for a further 3,000 contact points via partner operator networks in the near future. “

The company has set up a new integrated processing center (IPC2) at KLIA that can process 230,000 parcels per day. Pos Laju had the largest processing capacity in with its existing IPC1 and IPC2 Malaysia at 530,000 parcels per day. It has ensured the availability of sufficient manpower and an internal fleet to be able to offer its customers efficient, uninterrupted services. In 2019, the company’s fleet of 3,020 delivery vehicles (trailers, prime movers, trucks, three cargo planes, two bulk carriers) and 6,599 motorcycles recorded delivery of 59.8 million parcels and 175.6 million parcels per vehicle type.

More than 700 postmen were deployed in numerous rural areas and islands, reaching 241,000 villagers nationwide. The company has increased the frequency of flights from the peninsula to East Malaysia to transport more items back and forth. Pos Laju expanded its digital capabilities and launched SendParcel: a digital service that allows customers to check delivery rates, book a delivery and create waybills online. In addition, e-commerce companies can initiate bulk orders for domestic and international delivery. With this platform, Pos Laju aims to expand its presence, especially with SMEs and micro-enterprises, which account for more than 98% of business in SMEs Malaysia.

“Pos Laju is focused on the entire ecosystem and supply chain services as best practices so that customers and their own needs can be better managed,” said Gopal. “Pos Laju stands out among other market players with its extensive product portfolio. The company has established strategic plans to strengthen its facilities and enable even greater operational efficiency by acquiring enhanced tools and supporting the digital transformation that lead to better quality of service for leads his customers. “”

Frost & Sullivan presents this award annually to the company that has consistently maintained high standards of service quality that have resulted in trustworthy and strategic relationships. The company has drawn on customer feedback, demonstrated superior speed / timeliness, ensured an almost seamless interaction, achieved excellent value for money, provided a comprehensive buying / owner experience for customers and increased the overall brand value.

The Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for excellence and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

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Contact:

Kala Mani.S.
P: + 607-560 3656
E: [email protected]

About the Pos Malaysia Group

Pos Malaysia Group is a dynamic provider of postal (postal, retail, courier and international), logistics, aviation, financial and supply chain solutions with the largest delivery and contact point network in Malaysiaand offers a comprehensive retail network through its core business areas. With a success story of over 200 years, the group connects the country with over 200 postal operators worldwide and is expanding its support options South East Asia rapidly expanding cross-border e-commerce business. Information about the Pos Malaysia Group can be found at www.pos.com.my.

MEDIA CONTACT:



Sherliza Zaharudin

Head of Communication

Pos Malaysia Berhad

E-mail:

[email protected]

03-2267 2200



Nazatul Ekma Mokhtar

VP, PR & Media

Pos Malaysia Berhad

E-mail:

[email protected]

03-2267 2280



Stacy Ann

Sr. Associate, PR & Media

Pos Malaysia Berhad

E-mail:

[email protected]

03-2267 2290



Azahari Adnan Merican

Sr. Associate, PR & Media

Pos Malaysia Berhad

E-mail:

[email protected]

03-2267 2009

SOURCE Frost & Sullivan

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