Ontario family who relocated to New Brunswick warns others about moving company concerns

An Ontario family who hired a moving company to help them move to Moncton speak up and attempt to warn others after saying their cost estimate has risen significantly.

Lilia and James Boone now owe over $ 15,000 and have yet to preserve their belongings.

The couple and their two children moved to New Brunswick in July after seeking a cheaper cost of living compared to Ontario.

They hired Greenway Moving and Storage Inc. to move their possessions from their two bedroom Mississauga apartment to the east coast.

The company presented Lilia with a contract.

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“It was a long day at the end of the move. We were still taking care of closing our house and taking care of the two boys, ”Lilia said in an interview.

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“So the driver was just trying to convince me to sign the paper. This is the flat rate for £ 21,000. He told me to believe that our two-bedroom apartment stuff weighs more than 30,000 pounds. “

So she signed it.

“They advised her that it was in her best interests to sign a flat-rate option,” says Lilia’s husband, James. “My wife signed it without explaining what it meant. And later we found out that we signed an agreement to pay more than double the weight of our belongings. “

That’s because after further checking the list of belongings, the couple suspect that their possessions do not weigh more than 10,000 pounds.

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If her estimate is correct based on that – and a rate of $ 0.45 per pound stated in the contract that adds other fees and taxes – Lilia Boone says the cost should be around $ 6,000.

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Instead, the first invoice the couple received was for $ 11,710.50. With storage fees added since then, the final bill shows the pair owe $ 15,091.50.

The Boones say they are frustrated and believe they were misled into believing that their belongings could have weighed so much.

The actual weight of their possessions is unknown, and Greenway Moving and Storage Inc. has confirmed to Global News that possessions will not be weighed after a customer signs a flat rate and then declines to pay a graduated fee.

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But it’s not just about the money, says Lilia. It’s about the sentimental value of their possessions that they haven’t received yet.

“With the moving industry being heavily unregulated, moving is one of the most deplored industries at BBB,” said Kristin Matthews, marketing and communications specialist at the Better Business Bureau.

After Global News called Greenway Moving and Storage Inc. on Thursday, Global News received a call on Friday from someone named Ashley who did not give the company his last name or job title.

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Ashley said they spoke on behalf of the company and that Greenway tried unsuccessfully to negotiate with the Boones.

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“They (Greenway) made reductions and all kinds of suggestions to try to find a solution,” Ashley said in a telephone interview.

The Boones say they will take legal action. First of all, it must be decided whether the case will be heard in Moncton or Toronto.

With legal action looming, Ashley said the company could not respond to “cuts and all kinds of proposals”.

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Ashley says the couple can get their stuff if they pay the bill.

For its part, the Better Business Bureau says people need to be vigilant about stressful movements.

“According to BBB records, our files indicate a pattern of complaints about this company,” says Matthews, resulting in an “F” rating on the website.

“A lot of the complaints … concern billing issues, late deliveries, and customer service issues,” she says.

Matthews suggests fully reviewing contracts, doing extensive company research, and looking for moving company licenses and insurance.

Finally, it is recommended to obtain several offers, but it is a “red flag” if a company has a significantly lower estimate than its competitors.

© 2020 Global News, a division of Corus Entertainment Inc.

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