Online shopping and curbside pickup coming to a commissary near you
Service members and others who may need military commissioners will soon have a more convenient way to get their groceries.
The Defense Commissary Agency says it will expand online payments, ordering, and curb delivery services to stores in the United States by the end of the year.
“We learned a lot about what our customers want during our first rollout in 11 stores over the past two years, and thanks to recent innovations in our e-commerce platform, we’ve made the huge service and user interface improvements that customers expect in today’s retail environment “Said Bill Moore, director and CEO of the Defense Commissary Agency. “We will make this great service available to all commissioners as soon as possible.”
The agency plans to roll out the same service in overseas stores in 2022.
The Food Marketing Institute recently reported that online grocery shopping has escalated to previously unpredictable rates since the outbreak of the COVID-19 pandemic. The FMI had estimated that 20 percent of all U.S. grocery purchases would be online by 2025. However, e-grocery sales rates expected over a 10-year period were achieved in just six months.
The extension is part of the Commissary CLICK2GO program, which provides users with an online portal for shopping.
The program has now been improved to optimize navigation and search functions, offer expanded product details and offer sales and promotions.
Improvements also include recipes, order histories, and online payments.
“Perhaps the most significant improvement is online payment,” said Moore. “You order and pay online, and then you simply drive to the curb of your police station to have your groceries loaded into your vehicle – that is a lean process that our customers expect in the information age.”
CLICK2GO already serves Charleston Air Force Base, South Carolina, Fts. Belvoir, Eustis and Lee in Virginia, Ft. Polk in Louisiana, Jacksonville Naval Air Station in Florida, McGuire Air Force Base in New Jersey, Oceana Naval Air Station in Virginia, Offutt Air Force Base in Nebraska, and Quantico Marine Corps Base in Virginia.
A large part of the bases should be in service by the end of July.
This year the military commissioners gained 4.1 million new customers.
The changes were mandated by Congress as part of last year’s National Defense Authorization Act. Veterans with service disabilities, Purple Heart recipients, and ex-prisoners of war are allowed to shop at the local grocery and retail stores. Your supervisors will also be eligible. The military are changing their access control procedures to allow authorized veterans to enter the base with their Department of Veterans Affairs health IDs