NC moving company fails to deliver 72-year-old woman’s items for months

CHARLOTTE, NC (WJZY) – It’s any mover’s worst nightmare: hiring a company for a big move just so they wouldn’t deliver your stuff.

After a disastrous cross-country move, a woman turned to FOX 46 for help.

“It really doesn’t take much. I mean when you think about it, is that all I own, you know? “Karen Ross said.

A few weeks ago, 72-year-old Ross asked FOX 46 for help. She says she hired a moving company to make her move from Michigan to Florida easier, but after almost two months of waiting, the company gave her the detour.

“They gave me the COVID reason for a while and I think, ‘Well, OK. I’ll give them a month, ”said Ross.

She hired Global Moving. They initially quoted her at $ 4,400, but she says after loading all of her stuff in Michigan they had her sign for a much larger amount.

$ 12,920 from $ 4,405. I looked at him and said, “Are you crazy?” I said, “How did you go from $ 4,000 to $ 12,000?”

But Ross says it was 3 a.m. by the time they finished loading their things and gave her the final bill. She would discuss it with the company another day. She never thought that she would go months without her belongings.

“Every time I think that they might have stolen it, I get very emotional because these are things from my husband, things from my family, my mother and father, my grandparents, my children. How do you replace photos? “

Ross’ husband Peter has passed away, which is one reason she decided to move.

“My kind of life was built around my husband, so not a lot of company. Nothing much to do. The winter was very hard and depressing, ”she said.

She was looking for a fresh start and was thrilled when she said Global Moving had told her they would deliver her things on her birthday.

“Waited, waited. Nothing. No furniture or anything. I kept asking her: ‘Where are my things?’ “

Ross says the company told her they weren’t sure where their items were.

“He said,” Well I think it’s in Chicago. “I said,” How come you don’t know where my things are when they’re supposed to come to me like on July 12th? “You should be there,” she said.

FOX 46 called Global Moving and they confirmed that Ross’ delivery was in a warehouse in Chicago and, luckily, it was loaded onto a van two days later. Less than a week after we called, on September 6th, Ross finally got her shipment.

There was a cost, however. She says the company still asked her to pay the balance in cash. She had also missed a number of items and somehow ended up with other people’s things.

Global Moving sent this statement to FOX 46 with the reading, in part, “Global Moving, LLC has failed to meet delivery expectations and standards and we accept full responsibility for this delay. We apologize deeply and sincerely for adding additional stress to an already stressful situation of long-distance movement. “

Global Moving offered Ross $ 780, of which $ 480 was contracted for the delay.

The company has a new virtual bid estimation option due to COVID-19. Ross turned down that option, and the company says Ross underestimated how much it had to move.

The North Carolina attorney general has a total of eight complaints against the moving company, six of which are from this year alone.

Global Moving LLC is not accredited by the Better Business Bureau. The BBB has tips on how to avoid fraud or business relocation problems. To learn more, click here.

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