Moving company releases statement explaining why they called police after disagreement with doctor about moving bill
LAFAYETTE, La. (KLFY) – A&L Movers released a statement explaining why they called the police when a Lafayette doctor refused to pay the full price of their moving bill.
The following statement was posted on the company’s Facebook page on Wednesday evening.
The disagreement over Lafayette’s relocation bill leads to imminent arrests. raises questions about excessive policing
The statement is as follows:
On December 28, 2020, A&L Movers moved a residential home for Dr. Threvia West through. When she requested a quote, she stated she would have everything in boxes. We had Dr. West given an estimate that included 2 moving companies and 1 truck at $ 110 / hour with a $ 75 travel fee.
When our crew arrived, Dr. West not in the residence. She arrived about an hour later so our crew could start moving. When our crew entered the residence there was nothing in motion to move. Our crew started removing the furniture from their apartment. After loading the furniture, they helped box the residence. Dr. West ran out of boxing supplies and he went about an hour to buy more while our crew waited.
Upon their return, they finished packing the residence and drove to the first unloading destination. The goal was a local warehouse on the 3rd floor. The 3rd floor was never discussed during the booking process as they hadn’t reserved a unit at the time. She needed a form to access the memory and left for another hour while our crew waited. When she came back the camp worker had gone to lunch. This resulted in another 30-45 minute wait.
Our crew leader had called us at this point and asked another member of staff to help with the unloading. We have decided to give the third employee to Dr. To send west. After they finished unloading to the 3rd floor of the warehouse, they went to the next unloading location.
Dr. West never contacted management because he was unsatisfied with the time.
After our crew Dr. West had unloaded at the second location, they tried to collect the payment. At this point, Dr. West to pay more than 3 hours. Our crew leader called us again and we contacted Dr. West. When Dr. West answered the phone, he was very rude and called profanity at us. She said we could take her to court because she “always wins”. We tried to find Dr. Explaining to West that based on what was discussed on the phone, we told her that the move she originally described would normally take about 3 hours. These 3 hours are based on the understanding that everything would be packed and ready to use.
Unfortunately, in this case the move exceeded our estimate as the boxing had not been carried out and our crew had to rely on Dr. West had to wait. We did everything we could to help Dr. However, to please West, they faced legal threats and a refusal to have a meaningful conversation about the situation.
In order to document the incident, we decided to call the authorities about the theft of services. Our decision to involve the police was not racially motivated. We’re a family business and we just wanted to get paid for the time we spent helping Dr. Moving West’s belongings. Currently, A&L Movers would like to change the way Dr. West did not comment with the police. “