Movers break, lose furniture leaving Johns Island homeowners frustrated
JOHNS ISLAND, SC (WCBD) – In May, Jeff von Freymann and his wife selected Reads Moving Systems to move them from Mount Pleasant to Johns Island.
They chose the company in part because of their ability to hold their $ 20,000 worth of belongings for six months before moving into their new home.
Von Freymann said the staff had assured them that their things were in good hands and that they would take extra care to handle all of the furniture.
“We decided on Reads because they opened up what they would do,” said von Freymann. “[They said] We will take extra care and you can be sure that everything will be fine, ”he added.
Von Freymann said he packed about 80% of his belongings and opted out of the $ 700 + insurance because he trusted the company and the care they expected.
During the delivery in November, von Freymann noticed that three of her antique chairs were broken along with a desk chair, a floor lamp, a Dyson vacuum cleaner and a wing chair. A separate table was missing.
“It looked like they had just tossed things and turned them upside down and just threw them. I wrote fragile on many boxes and they were not looked after, ”said von Freymann.
Later that month, von Freymann submitted an application form with the damaged items.
Read’s Moving System offered $ 100 for the lost table and $ 165 for the damaged items, based on the rating included in the plan that Freymann agreed upon. Because of the basic insurance, the moving company was only liable for 60 cents per pound of the damaged items.
Von Freymann denied the $ 165 settlement claim on the grounds that it did not achieve the damage.
In an email to the company’s claims team, he wrote, “We never expected a full refund. However, we expected your offer to repair the damaged parts. ”
Reads Moving Systems responded by recognizing Freymanns’ dissatisfaction and offered von Freymanns an additional $ 150 to “uphold the goodwill of customers and to reconcile”.
The final billing offer from Reads Moving Systems totaled $ 550. In an email, von Freymann said he would only accept the deal if the company also had the three antique chairs repaired through Reads sources and costs.
“It’s up to them, not us, and it shouldn’t be like that for the homeowner,” said von Freymann.
The Count on 2 Investigators contacted Reads Moving System. They stood by their offer of settlement and pointed out a contract from Freymann, which was signed with the basic assessment he had chosen.
“Please note that additional coverage was offered at this point, but it was not selected. Our claims department processed the claim based on the receipts and signed contract, following the guidelines for our industry, ”wrote claims manager Nick Carserino.
The moving industry is regulated by the Office of Regulatory Staff in South Carolina.
Tom Allen, director of security, transportation and telecommunications, said they often hear complaints similar to those from Freymanns.
Allen said that a rating of 60 cents per pound per item is the industry standard, but almost always falls short of what it should be.
The most economical protection available is Released Value as it is offered at no extra cost. However, protection is minimal. With this option, the mover assumes liability for no more than 60 cents per pound per item. For example, if your mover has lost or damaged a £ 10 worth of stereo component worth $ 1,000, you will only receive compensation of $ 6 (60 cents x 10 pounds).
Federal Motor and Safety Administration
Before choosing a moving company, experts recommend searching the company’s complaint history on the US Department of Transportation’s Federal Motor Carrier Safety Administration website.
“Whatever you sign, be very careful and don’t trust anything anyone has to say about the move,” said von Freymann.