Jewel-Osco pilots automated grocery pickup kiosk
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An Albertsons banner is the first American grocer to allow customers to collect online grocery orders from a contactless kiosk.
Jewel-Osco, one of 20 from Albertson’s Cos. Operated banners, controls an automated, temperature-controlled kiosk of the pick-up solution provider Cleveron in a store in Chicago. Customers who select the “Kiosk PickUp” option when ordering groceries online are given a two-hour time window to collect their groceries.
When customers arrive at the kiosk, they scan a code on their phone and their groceries are robotically delivered to the front of the device for collection. The device has two temperature zones – regular and deep freezing. A customer’s order can be stored in two different zones and still be delivered for collection in the same console.
The Chicago kiosk is currently filling orders, and Albertsons plans to implement a second unit in a Bay Area Safeway store in the near future. The Telaid installed kiosk is part of a growing line of contactless fulfillment services from Jewel-Osco. In October 2020, Albertsons installed pickup lockers in several Jewel Osco stores. The company already offers delivery and drive-up and go options through its websites and apps, and has relationships with third-party providers, including Instacart, to provide delivery options in just two hours.
“We are expanding our digital and omnichannel offering to serve customers whenever they want, whenever they want,” said Chris Rupp, Executive Vice President and Chief Customer & Digital Officer at Albertsons Cos. “This innovative and contactless pick-up kiosk makes it even easier for customers to shop with us in a way that is convenient for them. “