How to Safely Receive Furniture Deliveries During the Coronavirus Pandemic
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Just as grocery delivery services offer touchless dispensing during the coronavirus pandemic, furniture companies have adjusted to deliver their goods safely to consumers. “We even eliminated the need for signatures to comply with social distancing guidelines,” says Jerry Abramovich, a Long Island furniture maker who sells its pieces through an Etsy shop, and its Bowery & Grand website. It could be argued that there is no better time than now to redecorate your space, whether it’s simply rearranging your furniture, doing everything and buying new pieces, or making some much-needed improvements to your temporary work-from- Make home office. And thanks to new contactless delivery options, this is possible.
Don’t worry – your furniture will not be left outside your home by the deliverer without your knowledge. “If we have a delivery on site, we ask the customer to go outside after unpacking and examine the piece,” says Abramovich, who is also ready to take the parts to a customer’s garage if requested. Note that it is still safest to wear a mask and gloves during a roadside delivery, even if you keep a safe radius from the delivery crew. “We always wear gloves and a mask when we deliver,” says Abramovich. For safety reasons, you can disinfect the new furniture or leave it untouched for a few days before using it.
The main disadvantage of roadside delivery is the heavy lifting required to bring it in. So this is not ideal if you don’t think you can move the furniture yourself.
Delivery with white gloves
Many retailers offer white glove delivery services, including full unpacking services, including getting the furniture to the right location in your home and taking care of any necessary installation tasks. This, of course, requires inviting deliverers to your home – so virus transmission is not as secure as on the side of the road. Some retailers have completely stopped their White Glove services for this reason, while others – 1stdibs, for example – continue to offer them. “Buyers can coordinate with the white glove carrier to arrange contactless delivery,” said Sarah Liebel, chief revenue officer at 1stDibs.
When you choose white glove services, you should be smart and safe. Wear a mask and gloves during delivery and always stay at least three feet away from the crew. And if you or anyone in your household is feeling sick or suspect you may have been exposed to the virus, then you should definitely switch to roadside delivery.
When the threshold is delivered, the furniture is brought into the entrance area of the house, but not further. It’s kind of a middle ground between the curb and the white glove and prevents the customer from lifting the furniture up the front stairs to their house, but keeps contact to a minimum. If your chosen dealer offers a white glove but you have concerns about the interaction, ask about the threshold. Just make sure you are at least three feet away from the delivery crew while wearing a mask and gloves.
Of course, the absolutely safest shipping option is to delay the delivery of your furniture altogether until concerns about coronavirus transmission have subsided. “Some buyers have chosen to delay delivery, in particular [those who] have moved temporarily, ”says Liebel, noting that 1stdibs is working with its carriers to handle these requests free of charge. Abramovich also saw his customers postponing deliveries. “Some of them have reached out to me pre-emptively and stated that they are okay to wait for my product until it gets better, as many know I am in New York,” he says, which suits him very well . In fact, he prefers the personal interactions of a normal delivery.
“One of the biggest downsides to touchless delivery is the lack of relationships and one-on-one conversations I used to have with my customers,” says Abramovich. “It’s my relationships with my customers that help my small business grow, and often lead to repeated purchases and word of mouth.”
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