From Chicago to Miami, these are Uber’s toughest pickup spots. This app upgrade should help

One of the biggest frustrations for Uber users has been navigation issues.

A survey by the ride-hailing company in October 2020 found that 15% of 98,410 drivers and delivery drivers rated the app’s performance and features poorly. Many pointed out that the navigation function often misses when it comes to pick-ups and returns.

The latest upgrade to the GPS of the Uber driver and passenger apps is set to make the pickup process smoother and is slated to be fully rolled out in the US by the end of the month.

The upgrade comes as travelers across the country face long waits and higher prices for ride-hailing services.

“As people prepare for summer travel … these are the types of features and upgrades that can really support the ride-sharing experience,” Sachin Kansal, Uber’s vice president of produce management, told USA TODAY.

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The latest navigation upgrade from Uber gives drivers a more detailed description of where to find them.

Which areas have the toughest Uber pickup locations?

A symbol and pin on the driver card now show which side of the road the driver is on, and the app also provides a more detailed description of where the driver can be found – for example.

The update is intended to help reduce waiting times and last-minute calls between drivers and drivers at different locations.

Uber identified five of the toughest pickup areas across the country based on waiting times and the number of times the needle fell in the middle or on the wrong side of the street:

  • Cloud Gate, Chicago

  • Jefferson Square, San Francisco

  • Regency Hotel, New York City

  • Sherman Circle, Washington DC

  • Westchester Mall, Miami

The latest upgrade from Uber displays an icon and pin on the driver card indicating which side of the road the driver is on.

The latest upgrade from Uber displays an icon and pin on the driver card indicating which side of the street the driver is on.

According to Kansal, drivers rely on the app’s pin to know where the driver is. Unless it is clear which side of the street they are on can lead to confusion, hectic phone calls, and missed pickups.

“That will be a dramatic improvement,” he said. “Now … I’ll see exactly if the pen is on the right or left.”

The story goes on

The company will continue to roll out improved navigation features throughout the year, including a traffic-based detour that can predict congested areas that will be available later this summer.

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This article originally appeared on USA TODAY: Uber Drivers, Driver Apps Upgraded to Fix Difficult Pickups

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