Delivery services increase capacity on MCO 2.0

The implementation of MCO and Covid-19 is due to the rise of e-commerce, which is drastically changing the buying behavior and expectations of consumers

by NUR HANANI AZMAN / Picture by ARIF KARTONO

The second round of the Movement Control Order (MCO 2.0) has again increased the demand for delivery services, and service providers are striving to meet the increase.

For some companies, this means more than increasing the workforce and vehicles.

Adzim Halim, CEO of Ninja Van Malaysia, said the company needs to adopt new and innovative solutions such as contactless delivery and live chat to maximize existing assets.

He said these initiatives will improve the company’s seamless and hassle-free delivery service during the pandemic.

In addition, Ninja Van has expanded its operations and capabilities to ensure they can meet customers’ demands during MCO 2.0.

“We are therefore pleased to be able to say that during the pandemic, even at peak times such as 11.11. And 12.12. Could keep up with the volume. At the height of last year, we passed the 300,000 parcel per day mark.

“Ninja Van as a group managed to deliver a record of over two million packages in a single day, so I am confident that this time around we are well prepared to meet customer demand,” he told The Malaysian Reserve (TMR).

Parcel volume higher than before the MCO

When MCO was first implemented in March last year, Ninja Van initially saw a sharp drop in volume due to many uncertainties.

However, in the few weeks that followed, Adzim said the group had seen a significant rebound in the market to levels well above pre-MCO levels and that package volume had continued to rise since then.

Due to Covid-19, the rise of e-commerce has increased dramatically Change in buying behavior and consumer expectations.

“One in three people in Malaysia now prefers to shop online even after the restrictions have been lifted, creating a new normal.

“With the recent reimplementation of the MCO, this will undoubtedly continue to be the trend,” he added.

Looking for more delivery partners

A Teleport representative believes there will be another surge in delivery demand that he is ready for.

“Teleport has the support of The AirAsia Group Bhd fleet and we are sure that we can continue to offer fast and efficient service to any location in Southeast Asia.

“We are still ambitiously looking for drivers and we urge anyone with a vehicle and interest to join us in serving the Malaysians in these difficult times,” the representative told TMR.

Teleport, the logistics arm of AirAsia, is currently delivering in the Klangtal and is looking for employees for other cities such as Ipoh, Seremban, Johor Baru, Penang, Kota Baru, Kuching and Miri.

Interested parties can register at teleport.asia/deliverypartner.

Commenting on MCO 2.0, the spokesman said it would be helpful if a dedicated lane could be opened for delivery drivers and drivers at roadblocks in the city.

Facilitating Small and Medium Enterprises (SMEs)

Meanwhile, Richard Lui, Senior GM of ABX Express (M) Sdn Bhd, felt that commercial packages are less likely to be negatively impacted as companies are now prepared.

He said when he heard about the first MCO, improvements were being made to certain areas of the company’s services to keep pace with demand and provide convenience for customers.

“We are prepared with a sufficient number of fleets and drivers to ensure an efficient delivery time. Despite roadblocks, we try our best to deliver on time and to keep customers continuously updated in the affected areas in order to meet customer expectations, ”he told TMR.

To make it easier for SMEs and online sellers to work from home, ABX Express has introduced its revised “Pick-up via EasyShip” with additional functions.

Parcel collection can be arranged in a few simple steps via the online platform.

“Our township retail stores across the country remain open to serve customers while adhering to strict standard operating procedures by regularly disinfecting and closely monitoring the health and wellbeing of our employees,” the chief GM told TMR.

Read our previous report here

Low delivery rates can affect drivers’ livelihoods

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