Dealing with Movers Who Won’t Show Up — and Then Overcharge – WSVN 7News | Miami News, Weather, Sports
(WSVN) – To be very clear: Moving is not fun. A good mover can make it easier. A mover who wants more money and doesn’t deliver until you pay for it can turn it into a nightmare. But there are things you can do, and it’s a reason we have Help Me Howard With Patrick Fraser.
When it comes to moving, Jeffrey and his family have become experts.
Jeffrey Parker: “In the past six years we’ve probably lived between 12 and 13 states.”
And if you move 12 or 13 times, you will learn a lot about moving companies.
Jeffrey Parker: “We know what is and what is not acceptable with a moving company.”
Jeffrey knew he had to get the final estimate in writing – in this case, it was $ 1,636 – and he knew he had to pack it all up himself to save money.
Jeffrey Parker: “I just got everything ready for the move.”
The moving company did not show up on the day of the move from New Jersey to Broward County. Jeffrey had to go to South Florida, so his nephew stayed behind to meet with the moving company … who arrived a few days later.
Jeffrey Parker: He said to me, ‘You came and picked it up. I signed for it, everything was fine. ‘”
Well everything was wrong.
Jeffrey Parker: “About 31 phone calls. I haven’t received my things. “
Thirty-one attempts to get the moving companies in South Florida to deliver his furniture. Five times they planned a delivery to his home. They didn’t show up five times.
Jeffrey Parker: “So I had to miss a total of five work days.”
Jeffrey then went to the moving company office in Tamarac, where he got another surprise.
Jeffrey Parker: So they stopped the computer and showed me, ‘Oh, this is your contract. You signed for it. ‘I said to him,’ Absolutely no. I’ve never seen this contract before. ‘”
The contract was the one his nephew signed, and it was priced at $ 2,444. The original contract Jeffrey signed was for $ 1,636.
He felt trapped.
Jeffrey Parker: “You’re just holding all of my things hostage.”
Jeffrey had to pay the higher price to have his furniture delivered. And in another bad sign, moving companies wouldn’t accept credit cards, only cash.
Jeffrey Parker: “He said,” That’s how we’re going to do it, “and he used profanity in several cases.”
After so many good moves, Jeffrey had a bad one.
Jeffrey Parker: “I’m very angry, very angry.”
Well Howard, is Jeffrey bound by the contract he signed or the more expensive one his nephew signed?
Howard Finkelstein, legal expert at 7News: “He only has to pay the lower price from the contract he signed. The contract signed by his nephew is not binding on him. Since this was a state-to-state move, the federal government requires moving companies to go to mandatory arbitration so that Jeffrey can try to get back the additional $ 800 payable, or Jeffrey can take them to a small claims court. ”
We went to the moving company office. I could hear them inside, but I think they couldn’t hear me knocking.
Later on, an employee of the company called us and said it seemed like they had to return Jeffrey’s $ 800, but they haven’t done it yet. We’ll let you know when they do.
Howard Finkelstein: “Also check whether the owner has shut down and reopened under different names. That’s a bad sign. Of course you will receive a binding quote in writing and pay attention to the low ball count, as one way or another they will get more money from you. “
Jeffrey doesn’t think he’ll ever have an irritating train again, because hopefully he’ll never move again.
Jeffrey Parker: “We’re approaching retirement age, so we don’t want to move anymore.”
Of course there are many good movers. Do a little research before renting one, and if the mover wants cash instead of a credit card, that’s a red flag as a credit card lets you pay for the extra fees. If you pay with cash it will be more difficult to get your money back.
Need more tips on hiring a moving company and filing a complaint? That information is at the end of this Help Me Howard story.
Has a bad move presented you with a big problem? Don’t wrap it up. Transport it to us. Hopefully we can unload a legal solution and do things for you.
Link for movements from state to state
Link for moving within Florida
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