Couple Says Suburban Moving Company Tried to Triple Price of Service After Loading Truck in Kansas – NBC Chicago
Imagine moving halfway across the country to live in an empty house with none of your furniture in sight. Now the couple speaks out after an argument with a moving company based in a suburb of Chicago.
Eber and Bianca Beck recently moved from Kansas City, Kansas to Ithaca, New York to get Eber’s new job. They said they hired a broker to give them a price for the job. The broker, in turn, set up the Becks with a moving crew in Carol Stream.
Everything seemed fine, but the Becks said the moving companies asked for more money after they loaded the truck in Kansas. You said it was the size of the job.
“I don’t think that’s fair. We had a deal for a certain amount and now they are charging three times our agreed payment, ”said Eber Beck.
Instead of paying the huge new cost, Eber drove back to Kansas and said he paid about $ 800 to access a warehouse with their belongings. He said a police officer accompanied him and friends helped load the boars’ personal belongings onto a rental truck.
The person who answered the phone at American Home Relocation, the mover with a Carol Stream address, declined to comment.
The Better Business Bureau told NBC 5 that complaints against moving companies are increasing, but consumers can take steps to protect themselves.
“You need to contact a moving company directly. Get a quote from them, a one-on-one, where they actually come to your home and check it all out and have a solid, iron contract, ”said Steve Bernas, President and CEO of the Better Business Bureau in Chicago and Northern Illinois .
In the meantime, the Becks have said they are speaking out to help others.
“If you ever hire a broker please ask them for a list of the companies they work for and make sure you review each and every one of them,” said Bianca Beck. “Just don’t let them pick a company for you unless you know the name of the company.”