Clutch Technologies Service Pickup and Delivery Drives Operational Efficiencies, New Revenue Opportunities for Motor Werks
ATLANTA, November 24, 2020 / PRNewswire / – Motor Werks Auto Group, the six-franchise auto dealer that currently operates Clutch’s Service Pickup and Delivery software platform on its state-of-the-art campus, faces the old and the new Barrington, Il. While Motor Werks has in the past offered its customers the convenience of pickup and delivery, this has mainly been done manually. With the activation of Clutch Pickup Service and Delivery, Motor Werks can automate the dispatch of drivers, valet parking and concierge with on-site tools that can track the availability of people and vehicles in real time.
“Clutch streamlined our process and created an organized workflow for our service department’s pick-up and delivery business,” he said Mark Schroeder, Service Operations Director, Barrington Motor Plant. “Instead of spending valuable time tracking the process, our service agents can focus more on the customer experience and upselling. Clutch has helped our service departments make this easy.”
Seamless integration with Xtime and TSD
In the automotive service business, everything revolves around customer convenience and value. Clutch has helped Motor Werks meet both of these priorities, making it easy for the service department and the dealership group’s customers. Simple will always be the consumer choice and Clutch helped Motor Werks deliver it. Much of this convenience is achieved through the integration of Clutch in Xtime and TSD.
“Our customers love how easy it is to make an appointment if necessary, to plan the collection, delivery and rental vehicle. With the integration of Clutch in Xtime and TSD, everything runs seamlessly. Our Service Business Development Center takes care of it no longer about communicating with the parking service or overbooking the systems, “added Schröder.
More service appointments and income with lenders
Clutch’s software has also helped Motor Werks manage the utilization of its rental fleet more efficiently. In fact, the organized planning platform has consistently produced more pickups and deliveries within a day.
“In many cases, when a customer can collect and return his vehicle on the same day, he does not request a loaner. Since the activation of the Clutch Service Pickup and Delivery platform, we are turning rental vehicles faster and generating more revenue per repair order,” added Schröder added.
According to Cox Automotive’s COVID-19 Consumer Impact Study, 82% of consumers who have used pickup and delivery services are likely to choose one dealership over another based on what is on offer.
“The owner mobility segment has made significant strides this year as more merchants introduce service pickup and delivery solutions to meet growing consumer interest and demand,” he said Zappa wins, President of Clutch Technologies. “In cooperation with innovative partners like Motor Werks, we are simplifying the dispatch of drivers, valet parking and concierge and are setting a new standard for consumer convenience in connection with service and maintenance.”
For more information on Clutch’s Service Pickup and Delivery software platform, including seamless integration with Xtime and TSD, please visit www.driveclutch.com.
About clutch technologies
Clutch Technologies is a leader in subscription and mobility service software for the automotive industry. Clutch’s end-to-end platform enables car dealers, OEMs, car rental companies and fleet operators to increase asset utilization, generate new revenue streams and deliver innovative customer experiences. A pioneer in the subscription category, Clutch, a Cox Automotive company, has been selected, trusted, and recommended by 400+ dealer rooftops and 3 out of 4 US based automakers. Learn more about Clutch at www.driveclutch.com.
About Cox Automotive
Cox Automotive Inc. makes buying, selling, owning, and using cars easy for everyone. The global company’s 34,000+ team members and brand families, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime® are passionate about ensuring that millions of car buyers, 40,000 car dealership customers on five continents and many others are successful in the automotive industry for generations. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately held company. Atlanta-based company with sales in excess of $ 20 billion. www.coxautoinc.com
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