BBB warns of bad movers during COVID-19

VANCOUVER – Mainland BC’s Better Business Bureau says families trying to move during the pandemic could face price drops, poor service and moving companies ignoring precautions against physical distancing.

In a press release, the organization said it had received 600 complaints about moving companies and moving companies as well as nearly 200,500 inquiries from across the country over the past year. Complaints ranged from missing items and late deliveries to possessions held hostage for extra money.

Finding a good mover is even more important during the COVID-19 crisis.

“Unfortunately, fly-by-night and no-name truck-for-hire moving companies can take advantage of the fact that consumers are under emotional, financial and time pressures to move,” said Danielle Primrose, President and CEO of Mainland BC BBB said in a press release, “The additional challenges created by the pandemic can make consumers more vulnerable to fraud.”

In the moving industry, as in many other companies, some companies have taken advantage of unsuspecting customers during this difficult time. But the BBB has a few tips that you can follow to make sure your move goes smoothly.

1. Check a company’s BBB and Canadian Association of Movers rating.

2. Ask the mover about replacement rating protection.

3. Get the details of your business in writing.

4. Confirm the details of when the payment is due, how much it costs, how to pay, and whether a deposit is required.

5. Talk to the mover about accessibility issues in your new and old home.

6. Prepare for damage. It’s nearly impossible to move an entire household without damaging property, no matter how careful the mover may be.

7. Look out for red flags, such as: B. no company address, no details about replacement rating protection or even a strange feeling.

8. File a complaint with the BBB if something goes wrong.

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