BBB investigating moving company listed with a Green Bay address

GREEN BAY, Wisconsin (WBAY) – Movers watch out – officials say an extensive investigation is being carried out across the country into a Green Bay moving company.

Dozens of customers said their belongings were held hostage until they paid additional fees to a company called Great Moving.

Bob Benson tells Action 2 News that when the company hired, he had broken furniture and a large bill.

“Talk about a misnomer! Nothing great about it, it was a nightmare that wasn’t quite over, but almost, ”said Benson.

The pastor was planning a major move from Pennsylvania to North Carolina.

Thought he would save money by not working with a big name company, he found Great Moving which claimed to be in Green Bay.

When asked how he decided to hire a moving company based in Wisconsin on the east coast, Benson said he did a Google search to find the company.

After phone calls and a $ 3,300 offer, he signed a contract with Great Moving.

“You came to our house late. They didn’t get there until 5pm, and when they did we realized there was all this extra cost they were going to add, ”Benson said.

He felt trapped, but it was too late to hire another company.

“We paid an additional $ 1,300 the day they picked up our furniture. You should deliver within seven working days. 16 days later they came here with our furniture, ”said Benson.

“He paid more than $ 6,000, almost double the offer he was given.

He then filed a lawsuit with Great Moving, but when Customer Service stopped returning his calls, he handed them over to the Wisconsin BBB.

“They said they were on Mason Street in Green Bay – that wasn’t true, and they were a BBB accredited company with an A + rating, and that wasn’t true,” said Susan Bach of Wisconsin BBB. “Also, last-minute fees are charged on the day of the move, often when the homeowner’s goods are loaded onto the truck, leaving them feeling stuck. This is sure to be a fraud. “

The BBB has 49 complaints in 26 states, but none are from Wisconsin.

Like Bob, customers have said that “Great Moving” was far from great, with total losses exceeding $ 58,000.

This week the FBI arrested two men in Brooklyn, New York, and charged them with fraud.

Now other potential victims are being asked to come forward.

Benson said he was relieved to hear the news of the arrests and hopes what happened to him can save another person the agony.

“Do what I haven’t done. Dig a little deeper, do the research, and get recommendations that could have saved us a lot of heartache, ”said Benson.

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