Albertsons Companies Debuts Automated Grocery PickUp Kiosk at Jewel-Osco Store in Chicago
The contactless and automated kiosk expands the growing range of technologies that the company offers for simple pick-up services for groceries
Albertsons Companies (NYSE: ACI) announced today that it will be the first American grocer to pilot an automated, contactless, pick-up kiosk for groceries. The kiosk in one of its Jewel Osco stores in Chicago shows the continued expansion of the company’s e-commerce business and its deep commitment to easy service through its websites and apps.
The automated, temperature-controlled kiosk developed by Cleveron offers a contactless pick-up experience. Customers who select the “Kiosk PickUp” option are given 2-hour time slots in which to collect their groceries.
When customers arrive at the kiosk, they scan a code on their phone and their groceries are robotically delivered to the front of the device for collection. The device has two temperature zones – regular and deep freezing. A customer’s order can be stored in two different zones and still be delivered for collection in the same console.
The Chicago kiosk is currently busy and the company plans to install a second unit on a Bay Area Safeway in the near future.
“We are expanding our digital and omnichannel offerings to serve customers whenever they want,” said Chris Rupp, EVP and Chief Customer & Digital Officer at Albertsons Cos. “This innovative and contactless PickUp kiosk makes it even easier for customers to shop with us in a way that is convenient for them.”
“The pick-up solutions from Cleveron were developed to save time and provide convenience for everyone. Customers can drive to the PickUp kiosk, scan the code, do their shopping and get started. It’s that quick and easy,” explained the CEO of Cleveron, Arno Kütt. “We’re honored that Albertsons has chosen Cos. Our technology to deliver the best experience to their customers.”
The kiosk installed by Telaid complements a growing range of customer-facing services that the company offers to ensure contactless fulfillment. In October, Albertsons installed Cos. PickUp lockers in several Jewel Osco shops. The company already offers delivery and Drive Up & Go options through its innovative websites and apps, and has relationships with third-party vendors to provide delivery options in just two hours.
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About Albertson’s company
Albertsons Companies is a leading US food and drug retailer. The company operates stores in 34 states and the District of Columbia under 20 well-known banners including Albertsons, Safeway, Vons, Jewel-Osco, Shaws, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, and Carrs. Albertson’s Cos. Committed to helping people across the country live better lives by making a meaningful difference, neighborhood after neighborhood. In 2019 alone, the company partnered with the Albertsons Companies Foundation to donate $ 225 million in food and financial aid. In 2020, Albertsons Cos. $ 53 million donated to community hunger and $ 5 million to social justice organizations. These efforts have helped millions of people in hunger relief, education, cancer research and treatment, social justice, and programs for the disabled and veteran work.
Cleveron is the leading provider of automated pick-up solutions known for its reliability and excellent customer experience. The Estonian technology company has been developing market-disruptive parcel lockers and robots for over 13 years and works with the world’s largest retailers and grocers. Cleveron’s technology distributes online orders in 30 countries around the world. Every month, more than 1.4 million customers receive their parcels via a Cleveron machine. Cleveron was named Estonian Company of the Year by Deloitte and one of the fastest growing companies in Central Europe.
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