A guide to Amazon Fresh, the online retailer’s grocery pickup and delivery service

Similar to Instacart, Amazon Fresh is a delivery service and a pick-up service for groceries. Alistair Berg / Getty Images

  • Amazon Fresh is a grocery pickup and delivery service available to Prime members in major cities in the US and select cities around the world.

  • Members receive free delivery within two hours, provided the order meets the local minimum order value.

  • Amazon Fresh is currently only available by invitation. Most likely, if you are in a suitable city, you will not have to wait long for approval.

  • Check out Insider’s Insider Reference Library for more stories.

Amazon may have started out as an online bookstore, but the retailer has grown quickly to sell all kinds of homeware, electronics, media, clothing, and more – today there is virtually no category of product that it doesn’t sell.

What you should know about Amazon Fresh

Amazon Fresh is Amazon’s grocery collection and delivery service currently available in nearly two dozen US cities and some international locations. Via the Amazon Fresh website or the Amazon mobile app, you can place a grocery order online and have it delivered to your door or visit the store and collect the completed order.

In general, you can find most things in the aisles of a grocery store that you can find and order through Amazon Fresh. This includes meat and delicatessen products, fresh fruit and vegetables, canned goods, ready meals and much more.

The exact stock of food depends on your region. In addition to offering some items from the Whole Foods Market, orders are also fulfilled from local Amazon warehouses.

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You can use the Amazon app or website to place orders for Amazon Fresh groceries. Dave Johnson / Insider

How to get Amazon Fresh

Amazon Fresh is currently available to Prime members in the following cities: Atlanta, Baltimore, Boston, Chicago, Dallas, Denver, Houston, Las Vegas, Los Angeles, Miami, Minneapolis, New York, Phoenix, Philadelphia, San Diego, San Francisco, Seattle and Washington DC.

To find out if it’s available in your area, enter your zip code on the Amazon Fresh website.

Amazon Fresh is only available to Amazon Prime members. So if you want to try the service out, you should sign up. Note that a standard membership costs $ 119 per year. For more information, see our guide to the costs and benefits of Amazon Prime.

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Quick tip: If you already have an Amazon Prime membership, you can request access to Amazon Fresh at www.amazon.com/fresh. In most cases, you probably won’t have to wait long for approval.

What does Amazon Fresh cost?

Apart from the required Amazon Prime membership, there are no ongoing subscription costs for the Amazon Fresh service. It’s free.

Depending on the cost of your grocery order, you may have to pay a delivery fee. Orders under $ 35 have a variable delivery fee of up to $ 10, while orders over $ 35 come for free. Some cities have higher free delivery caps. For example, in New York you need to place orders over $ 50 to get free shipping.

How to use Amazon Fresh

You can place an order through the Amazon Mobile app for iOS or Android or the Amazon Fresh website. The experience is similar whether you use the Amazon website or the mobile app: select your items, add them to your cart, and check them out.

  1. When you add items to your shopping cart, Amazon Fresh makes it easy to see the items you have selected. The website allows you to view your selected articles in a section on the right. In the mobile app, a small flag will appear next to each selected item, indicating how many are in the cart.

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    Ordering from Amazon Fresh is like ordering in the regular Amazon Store. Dave Johnson / Insider

  2. Amazon maintains two separate shopping carts: one for normal Amazon orders and one for Fresh. When you are ready to purchase, go to your shopping cart and select “Check Out Fresh Cart”.

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    You can review your Amazon Fresh order or review the items in the Fresh shopping cart. Dave Johnson / Insider

  3. You need to plan your order. You can choose to have your order delivered, or you can change the order to a pickup and choose the local store you want to visit to receive your completed order. You can also select a day and time for delivery or collection.

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    Choose when the order should be delivered or ready for collection. If there is a charge for this order, you can see it here too. Dave Johnson / Insider

  4. Select “Next” and complete your purchase.

  5. When you have scheduled a delivery, all you have to do is wait for the packages to arrive. For a pickup, be sure to visit the store during the time slot you choose.

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