2½ month wait for moving company to deliver furniture frustrates Bedford woman

A woman who just moved to Bedford, NS, from Edmonton is upset that it took a Toronto-based company two and a half months to get their furniture.

Wanda Clarke and her boyfriend hired Green Moving to move their things across the country.

Clarke says the truck arrived at her Edmonton home on June 28, a day later than the scheduled date. She didn’t see her furniture again until September 11th.

During this time the couple bought a house in Bedford and waited.

‘Do not return calls’

“You live in a house on an air mattress for months and it’s like you’re camping out,” said Clarke.

She says every time she calls Green Moving she is talking to a different person.

“No calls back. They never called us and let us know where our furniture was when we received it, nothing.”

Clarke says the moving companies told her her furniture was in a container in Edmonton, but she couldn’t leave town until it was full.

Finally, she said, the container arrived in Toronto.

2½ months

Clarke says she asked the company to move the furniture from the container to a moving truck, but the moving companies did not move their furniture onto four available trucks that were contracted by Green Moving.

“You never gave me a reason,” she said

“I gave all of our furniture to someone with good intentions to deliver. You won’t get your furniture two and a half months later.”

Clarke says she made a $ 100 deposit to Green Moving when the deal was closed in Edmonton. She sent Green Moving $ 3,000 on Aug 23 and another $ 1,950 on Aug 29 for a total of $ 5,050.

“But I told them I wouldn’t send them another penny until I got my furniture.”

Cost higher than estimated

Clarke says she has $ 500 left on her bill. Based on Green Moving’s original estimate, Clarke was told the move would cost her up to $ 3,000.

“I was expecting between $ 2,500 and $ 3,000. I quoted that, they told me that.”

Green Moving has not yet responded to CBC News regarding Clarke’s complaint.

However, an official from the Canadian Association of Movers (CAM) says Green Moving is not a member and therefore does not subscribe to that body’s code of ethics.

Grade F from BBB

Paul Leader, President of CAM, says this type of delivery shouldn’t take that long.

“Two and a half months is certainly not acceptable in Canada,” he said.

“And I can assure you that none of our CAM members would ever do this as far as I am concerned.”

According to Leader, it is up to consumers to find out if moving companies are members of the Canadian Association of Movers. If not, he says, it is difficult to hold them accountable.

Green Moving has an F rating from the Better Business Bureau – all based on similar complaints.

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